FAQ
GENERAL
If you don't find answers to your questions in our FAQ, you can contact our email feedback team: [email protected] or create a ticket on the site.
To contact our feedback team, create a ticket on the site or send us an email: [email protected]
It depends on what issue you are experiencing. Our feedback team will assist you as soon as possible and forward your issue to the correct department when needed.
No. All emails and tickets are answered in order of date. Creating multiple tickets or sending more than one email for the same issue may delay response time. Our feedback team will therefore close/ delete tickets and emails regarding the same issue and reply to only the first ticket/ email sent to us.
Skins basically are virtual items that are being used in different games. Skins can be used, for example, to decorate weapons or personalize characters. In some cases the skins can give the player advantages in the game but most skins are just for visual purposes.
Russian users are free to use our platform but some options might not be available to Russian users. Due to geopolitical issues, MASTERCARD, VISA (as well as other companies) have suspended their operations in Russia for the time being.
If you deposit less than the minimum required amount the transaction will not be processed by our system. Please contact our feedback team by creating a ticket on the site.
Unfortunately, you won’t be able to use the CARDS deposit/withdrawal option. Due to geopolitical issues, MASTERCARD, VISA (as well as other companies) have suspended their operations in Russia for the time being. We encourage you to use another deposit option available at the site instead.
Your transaction has been rejected by our payment processor because your card is not secured by 3-D secure authentication. You should contact your bank and ask them to enable this feature for you. 3D Secure is an additional step you can enable for every time a card transaction is made online. It enhances security measures. When you turn on 3D Secure, you’ll be asked to validate every transaction in your bank's app or with a SMS code and your PIN code.
You can withdraw your funds at the withdrawal page by choosing a withdrawal method that suits you best. The available withdrawal options will be displayed at the withdrawal page.
Your card issuer/ bank is declining payments from DOTA2VOID. Please get in contact with your card issuer/ bank to resolve the issue, or you can try with a different card.
If your withdrawal got rejected due to "incorrect card data" you can start by checking that your card is still valid. The issue could also be that you have an Invalid PAN, CVV or that the transaction is not supported by card. If the issue persists, Please contact your card issuer/ bank to clarify the situation.
If you have withdrawn funds to a Mastercard or Visa card, this status indicates that we have sent your withdrawal request to our payment partner, who is currently processing it. If your withdrawal request is not approved for any reason, you will be able to cancel it in a few days on the withdrawal page.
If the funds have not been credited to your card, please make sure that the details you entered are correct. If you encounter any issues, please contact our feedback team with a screenshot of your transaction history, including the card number, date, and time of the transaction. We appreciate your trust and are doing everything possible to process your requests quickly.
Your card issuer/ bank declined our payment for "Antifraud". Unfortunately, this is a security measure some card issuers/ banks have for international incoming payments and there's nothing we can do to bypass that.
Unfortunately, that's not possible. We only accept cards that require additional 3-D secure authentication.
Yes, you can delete your Dota2Void account from your account settings. Please note that once you delete your Dota2Void account, you will no longer be able to access the site with that account, nor re-register using the same Steam account or email address.
HOW TO BUY
To purchase skins on the DOTA2VOID platform:
- Log in to your account on the platform.
- Browse the "Market" page and use filters to find the desired skin.
- Add the selected item to your cart.
- Click the "Buy" button to complete the purchase.
Note: Funds for the purchase will be deducted from your internal balance.
If your internal balance is insufficient, a pop-up notification will appear:
- "Insufficient funds! Please top up your internal balance!"
You can top up your balance using the payment methods available on the platform and proceed with the purchase.
After successful payment:
- You will receive a confirmation notification.
- Log in to your Steam account and confirm the trade offer sent by the DOTA2VOID bot.
- Once you accept the trade offer, the purchased skin will be added to your inventory.
Usage: The Market Balance can only be used for purchases on the platform.
Withdrawal: Funds can be withdrawn after meeting specific conditions, including passing KYC verification and meeting the minimum withdrawal requirements.
Minimum withdrawal amounts: 10 USD for withdrawals to cards.
Withdrawal time: Usually processed within 24 hours on business days.
Depending on the payment method or bank, it may take up to 3 working days.
Yes, users are responsible for their own tax obligations related to any money or profit earned via the platform.
If you have any questions or encounter issues, contact the DOTA2VOID feedback via link team for assistance.
HOW TO SELL
Sell Now is a feature in Market mode that allows you to sell your skins instantly under specific conditions. DOTA2VOID determines which skins are eligible for Sell Now, and eligible skins will be marked accordingly.
The pricing for skins in Sell Now is set exclusively by DOTA2VOID. The price is non-negotiable and cannot be contested by the user.
To sell items, log in through your Steam account on our site. Navigate to the Sell Now page, select items from your Steam inventory, and our platform will evaluate them. If you are satisfied with the offered price, confirm the transaction by clicking the "Instant Sell" button.
Upon initiating the sale, DOTA2VOID generates an offer valid for 15 minutes. If you fail to accept the offer within this timeframe, it will be automatically canceled.
Once you accept the offer, DOTA2VOID will immediately credit the agreed sale price to your Market Balance. You can then use the balance to buy other items on the site or withdraw it, subject to the Market Balance withdrawal terms.
- Each transaction allows the sale of up to 10 items at a time
- The sale is final and non-refundable once completed.
If your item isn’t accepted, it could be due to an expired trade link. Update your trade link in your account settings under Steam settings. If the issue persists, contact our support team by creating a ticket on the website.
Yes, you can use your balance from selling items to purchase other items on the site or withdraw it.
REFUND
Skins are qualified as digital content (virtual items) and are exempt from the general withdrawal right due to their specifics upon the consumer’s prior express consent.
All transactions with skins (sale, purchase) are final and can not be reversed.
No way. To prevent accidental purchases, a confirmation window is provided before finalizing transactions. Once you confirm the purchase, we cannot return the funds to you, since they have already been credited to the platform.
If you have not received the ordered skin or received it only partially, please contact DOTA2VOID Feedback. Once the non-delivery is confirmed, we will proceed with the refund.
We will start processing your purchase after your payment is approved. Usually, payment confirmation takes a few seconds but may take longer depending on the payment method you selected.
Any delay in payment processing by the payment provider is not considered a non-delivery and does not qualify for a refund.
By default, the funds will be refunded through the payment method used for the purchase. A refund usually takes about 15 days but no more than 45 days. If your payment method does not support refunds, we will credit the refund amount to your DOTA2VOID balance.